Refunds and purchase support

On the website, Practice Pad Pro is a monthly or yearly subscription, each starting with a 7-day free trial. Existing one-time purchases remain covered by this refund policy.

Cancel a trial or subscription

Cancel from your account on the practice page, signing in with the email you used at checkout, or through the links in your emails from Paddle. Cancel during the free trial and you are not charged. Cancel a paid subscription and it will not renew; access continues until the end of the period you have paid for.

Request a refund

You can request a refund through Paddle’s buyer support, or use the support link in your Paddle receipt. Include your purchase email and order number so Paddle can find your order. Requests are handled under Paddle’s Refund Policy and applicable consumer law. Eligibility and deadlines depend on your location and the transaction, including whether it is the first charge after a trial or an annual renewal. Paddle also considers discretionary requests made within 14 days of a transaction; a request does not guarantee a refund. This does not limit any statutory rights you may have.

Paddle is our merchant of record and processes refunds to the original payment method. The time for a refund to appear depends on the payment provider. Check Paddle’s confirmation for the status of your request.

What happens to Pro?

When a refund of your Pro purchase is approved, Pro access is deactivated. The question guides remain free to read, and saved code stays in your account or on your device. A refund that only corrects tax does not remove your Pro licence.

Something not working?

Contact michael@codemoore.com for activation, recovery or app problems. Please describe the issue and include your order number if relevant. Never email card details, Claude API keys or recovery codes.

Last updated: 28 September 2026.